Shipping & Payment Info

Payment and Shipping Information

NB: This terms of this Payment and Shipping Information form part of the Big N Distributors (Pty) Ltd (‘we’ or ‘us’ or 'our') terms and conditions.

PAYMENT

1 How to pay us

You can pay us in a number of ways including:

• Visa

• Mastercard

• Credit Card

• Instant EFT

• Direct bank deposit

NB! We will require additional information for fraud detection and authentication purposes and if we do not receive it, the order will be cancelled.

We do NOT accept payment by:

• Cash on delivery

• Buy now, pay later options

• Vouchers and coupons

2 Specific warranties you make when making payment

If you are using a credit or debit card you warrant (guarantee) that:

• You are authorized to use the credit or debit card, and

• There are sufficient funds for the order.

Our banking details are made available to you when placing the order.

3 Errors in purchase prices

While we take every effort to ensure that the prices reflected on our website are accurate, it is possible that there can be some errors about the purchase price. If we have made an error relating to the purchase price we will refund the purchase price to you as set out in our Returns Policy. We will not be responsible for any obvious errors in the purchase price on our website.

SHIPPING AND DELIVERIES

4 Shipping / delivery methods

Aside from electronic goods or services (like music or an ebook) our goods are delivered by means of:

• Big N Distributors

• Third-party couriers

5 Changing of delivery address

• We deliver to shipping address provided by you to get the goods to you and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.

• We may also use a third-party courier to get the goods to you and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.

6 Shipping / delivery costs

• The shipping or delivery costs will normally be shown as part of the cost of the order from us and/or our third-party couriers. If the costs are not mentioned then the cost of delivery is included in your order.

• There are no delivery charges for electronic goods.

7 Delivery times

• Deliveries will be made between Monday - Friday (i.e. not on weekends or public holidays) during business hours which are 08h00 to 16h00.

• Normally the information in the order will indicate how long it will take before your goods are delivered. This information is product dependent and if not included then the normal delivery times are 3-7 working days for stock items and 10-15 working days for custom items from the date of your order. If you have not received your goods 15 working days after you placed your order please contact us with your reference number so that we can help sort it out.

• If we discover we cannot deliver in the 15 working day period after you placed your order we will give you a choice to wait until we can make the delivery on our next available delivery date or you can cancel the transaction.

8 International deliveries

• We do not deliver internationally.

• We deliver within Gauteng.

9 Incorrect goods delivered / broken goods delivered

• Please check the contents of your delivery as soon as possible (preferably when it is delivered) and report any damage/ incorrect goods that you have received as soon as possible. Please remember to quote the order number so we can track your order and find out what went wrong and provide a solution.

10 Transfer of risk on delivery

• Once we have delivered the goods to you the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods and we are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used.

• Deliveries shall be deemed to be made upon receipt of goods by you.

• Goods collected on your behalf, or a third party employed by you shall be deemed to be delivered upon receipt of goods.

• Any contractual agreement between yourself and said third party shall not prejudice our right to hold the you liable for any goods received by the third party.

• Should the we employ a third party for delivery, the goods will be deemed to be delivered only upon receipt of goods by the you or by someone who you authorized to receive the goods.

11 Inability to deliver

• If you, or someone authorized by you is not available at the assigned delivery address then your delivery will be scheduled for the next available delivery date,

• you will be notified of the unsuccessful delivery, along with the next available delivery date scheduled,

• should we be unsuccessful with the delivery after the second attempt, your order will be canceled and you will have loge a refund request.

12 Contact

• Should you have any queries or questions regarding your orders, please contact support@bign.co.za

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